At Best Enterprises our main priority is to build deep, value rich, and lasting relationships with our customers. Over the years we have identified that if there are ever any points of contention, they tend to stem from missed, or misunderstood order expectations. As a company, we wanted to come up with a process that eliminated any miscommunications, while ensuring that each order would arrive to the customer when they expected it. We worked together as a team to come up with our ‘Intuitive Order Management’ process. Let’s take a look behind the scenes to see how Best is doing everything we can to watch your blindside and set you up for a successful data/mobile infrastructure installation, every time.
The first part of the process is identifying the ‘who’ – Who is primarily responsible for ensuring this material gets delivered on time. By doing this, all subsequent confirmations, delays, communications, and delivery notifications are sent to the primary stakeholder in the project’s success.
The second part of the process is the ‘what’ – What materials are in stock and what materials will need to be brought in from the manufacturer. We cross check any backorders against expected lead times and “date fix” every order in our system. After the order is entered, a confirmation email is sent to the project owner letting them know details for the order, first shipment dates, and any subsequent backorder date expectations so that they can plan for a successful installation.
This leads us to ‘when’ – this is the most critical step, and it’s what makes BEST so unique. As orders are placed and confirmed, we continue to provide our customers with the delivery expectations and delay notifications. We harvest ship dates and transit times from manufacturers. We cross check our data with the needs and timelines of the customer to confirm that the expected dates align with the project. Everyone on the order management team is in constant communication, so if any unexpected delays present themselves, we are ready to notify the customer in advance of any delay.
We bookend everything with something we like to call “Tracking as a Standard.” As material is deployed to the site, we send a copy of all packing slips, tracking numbers, and expected delivery times to the original email chain. The PM/AM/Purchaser has all data relating to every order, in one organized thread.
At Best, we would rather lose an order than a relationship. We genuinely want our customers to be able to have what they need to be successful. We understand that one of the most costly parts of any project is mobilizing for a timely installation. We have spent years developing our processes to ensure that we are providing the best communication to our team members, vendors, and most importantly, our customers.
Here’s to keeping your projects on track and on time!